Company Overview

Crawford & Company

Based in Atlanta, Ga., Crawford & Company (www.crawfordandcompany.com) is the world’s largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Crawford System of Claims Solutions® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management, and legal settlement administration. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB.

Our Brands

We are the world’s largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries.

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The Crawford System of Claims Solutions

The Crawford System of Claims Solutions is the most comprehensive, global, integrated solution for all corporate, insurer and re-insurers claims administration.

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To learn more about our business process outsourcing, visit The Crawford System website

To learn more about our consulting, please visit The Crawford System website

To learn more about our claims services, please visit The Crawford System website

The Crawford System of Claims Solutions

As an integrated leader of claims administration and management solutions, Crawford offers a powerful portfolio of integrated services that adds value and reduces the cost of claims administration. The Crawford System of Claims Solutions maximizes Crawford’s global resources, delivers industry-leading quality and efficiency, and integrates our portfolio of businesses, all of which helps clients understand the ways Crawford can assist their companies to become more efficient and profitable.

The System is a conceptual model that organizes our services into three key areas:

Claims Solutions

With the broadest array of services in the industry, Crawford can administer virtually any claim function. From accident and health to large-scale complex property and liability losses to individual task assignments, we can configure the services exactly as our clients demand, anywhere and anytime.

  • Financial Risks
  • Liability
  • Managed Property Repair
  • Marine, Aviation and Transportation
  • Motor/Auto
  • Property
  • Recovery
  • Workers Compensation

Business Process Outsourcing

Crawford offers the most comprehensive claims outsourcing solutions in the industry. We can deliver Business Process Outsourcing (BPO) programs for all aspects of claims management from managed property repair to healthcare management to legal settlement. As competition increases, we believe more companies will seek the efficiencies of claims process outsourcing, trusting Crawford’s proven expertise and experience to manage their complex claims. Our services include:

  • Claims Administration
  • Liability
  • Legal Settlement
  • Medical Management
  • Product Warranty
  • Third-Party Administration

Consulting

The need to harness industry experience and intellectual capital is critical in keeping companies competitive. More than 70 years of experience makes Crawford a powerful ally in the strategic assessment of services such as absence management, internal audits, and counter fraud, providing high-level analyses and value-added insights. Crawford can work through a comprehensive audit process and help design a streamlined and cost-effective solution to meet the varied needs of our clients. We are knowledgeable of the entire claims process and can put our experience and systems to work helping clients succeed in planning and meeting their goals and targets. Our services include:

  • Absence Management
  • Audit
  • Counter Fraud
  • Educational Services
  • Global Programs
  • Pre and Post Loss Services
  • Risk Management Information Systems
  • Claims Services

  • Business Process Outsourcing

  • Consulting