In July 2012 Crawford & Company was chosen by Lloyd's of London as one of two approved Volume Claims Service (VCS) providers, and for the past 18 months we have been working with Lloyd's to develop and build the service. We are now officially accredited to provide VCS, and the service launched on February 3, 2014.
The service offers the Lloyd's market an enhanced cost efficient claims experience for handling non-complex claims. It is designed to handle high-volume, low-value claims, which are approximately 85 percent of total claims in the Lloyd's market.
Commenting on the launch of VCS, David Lang, Head of Claims at Lloyd's said, “This presents an exciting opportunity for managing agencies to review the processes they currently use for the handling of low-complexity claims and enhances the client experience. The option to extend the service beyond the boundaries of the Lloyd's market will represent further potential development of the service.”